erek 13 Casino & Sportsbook Data Care
This page describes what we collect when you use erek 13 and how we keep that data protected. We collect personal information to verify your identity (Know-Your-Customer compliance), process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, and virtual-account providers, and provide customer support across multiple languages. Our servers may sit outside your jurisdiction; we encrypt data in transit and at rest using industry-standard protocols.
We do not sell your personal information to third parties. We share data only with payment processors, fraud-detection vendors, and legal authorities when required by law. We store your betting history, account balance, login credentials, and transaction records within our encrypted databases. You may request access to, correction of, or deletion of your data subject to compliance obligations — we provide instructions for these requests in the sections below.
Our policy outlines what data we collect, how we use it, third-party processors involved, your privacy rights, our use of cookies and tracking technologies, and how to contact us about privacy concerns.
What we collect on erek 13
When you register an erek 13 account, we collect your email address, phone number, and a password that you create. We require this information to verify your email, send you account notifications, and allow you to reset your password if needed. During Know-Your-Customer (KYC) verification, we collect a photograph of your government-issued ID (passport, national identity card, or driving licence), a photo of a recent utility bill or bank statement as proof of address, your full legal name, and your date of birth. We store these documents securely in encrypted format separate from your betting activity data. We use your identity information solely for compliance purposes and account recovery — we do not share it with marketing partners or third-party advertisers.
When you deposit funds on erek 13, we collect transaction details including the payment method (e.g., DANA, e-wallet, mobile banking virtual account), the deposit amount, the date and time, and your bank reference number. We log this information to reconcile your account balance and provide you with a complete transaction history. When you place bets, we record the game category, the wager amount, the odds or handicap you selected, the settlement result, and the date-time of the bet. We use betting records to calculate your account balance, fulfill your withdrawal requests, and investigate disputes.
We also collect technical data: your device type (Android phone, iOS device, or desktop), your mobile operating system version, your IP address, and your browser type. We use this information to optimize our mobile interface, detect fraudulent access attempts, and troubleshoot technical problems. We may collect location data only if you explicitly grant permission in your device settings — we use location data to verify that you are accessing erek 13 from a jurisdiction where our services are available.
How we use your data on erek 13
We use your personal information for five main purposes. First, we verify your identity and prevent fraud — we cross-reference your ID photograph and address document, check your phone number, and flag unusual account activity (for example, login from a new country within hours of the previous session). Second, we process your payments — we send your deposit confirmation to local payment, online paymentor your bank, and we route your withdrawal requests back to your original payment source.
Third, we provide customer support — we use your email and phone to respond to your account queries, document your complaints, and communicate case outcomes. Fourth, we comply with legal obligations — we retain records of your identity and transactions for anti-money-laundering (AML) and counter-terrorism-financing (CTF) purposes, and we may disclose information to authorities if legally required. Fifth, we improve our service — we analyze aggregate betting data (without linking it to individual names) to understand which game categories are popular, identify technical issues, and optimize our Android APK and iOS browser interfaces.
We do not use your data for marketing purposes without explicit consent. We do not sell betting profiles or personal information to other gaming operators, analytics firms, or advertisers. If we send you promotional emails about upcoming Liga 1 tournaments or new game releases, you may unsubscribe at any time by clicking the link in the email or updating your preferences in your erek 13 account settings.
Third-party processors and data sharing
We work with several third-party vendors on erek 13. Our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your name, account number, and transaction amount when you deposit or withdraw — they use this data to execute the payment. We do not control their privacy policies; we recommend you review their terms separately. Our fraud-detection partner receives your IP address, device fingerprint, and betting behavior to flag suspicious accounts — they do not retain data longer than necessary to flag or clear your account.
Our email service provider stores your contact information to send account notifications, support responses, and (if you opt-in) promotional messages. Our hosting provider stores our encrypted databases containing your account data — their servers are located outside Indonesia, but data is encrypted so they cannot read your personal information. We do not share your data with affiliate marketers, influencers, or sports-league partners without your explicit consent.
We may disclose information to law enforcement if required by court order, warrant, or applicable law — for example, if investigating fraud, money laundering, or other crimes. We do not volunteer such disclosures; we comply only when legally compelled. If we receive a government data request, we will inform you unless we are legally prohibited from doing so.
Key privacy points
- We collect email, phone, ID document, and betting activity to verify identity and process payments
- We encrypt all data in transit and at rest using industry-standard protocols
- We do not sell personal information or betting profiles to third parties
- Payment processors (mobile banking, local payment, etc.) receive transaction details to execute deposits and withdrawals
- We retain KYC documents and transaction records for AML/CTF compliance and account recovery
- You may request access, correction, or deletion of your data subject to legal obligations
Your rights and data retention on erek 13
You have the right to request access to all personal data we hold about you on erek 13. Contact our support team via email, and we will provide a copy of your account information, betting history, and documents we have collected. You also have the right to request correction of inaccurate data — if your name or address is misspelled in our system, we will correct it within standard business timeframes.
You have the right to request deletion of your account and personal data, subject to legal obligations. We must retain KYC documents and transaction records for at least five years for AML/CTF compliance — we cannot delete this data until the retention period expires. After the retention period ends, you may request permanent deletion of your account data, and we will comply unless we are required to retain it for other legal reasons (for example, if a dispute is pending or if you are under investigation).
We retain your account data for as long as your account is active. If your account is inactive for two consecutive years, we may close it and archive your data. We retain betting records and transaction logs for seven years to support dispute resolution and regulatory compliance. We delete technical data (IP address, device fingerprint) after 30 days unless it is relevant to an active investigation or dispute.
We use cookies and similar tracking technologies on our erek 13 website and mobile interface. Cookies store your login session, remember your language preference, and track which game categories you browse — this information helps us personalize your experience. You may disable cookies in your browser settings, but this may limit functionality. We do not use cookies for behavioral advertising or third-party targeting — our cookies are used only for erek 13 service delivery and improvement.
Contact us about privacy
If you have questions about our privacy practices, concerns about how we handle your data, or a complaint about data protection, contact our privacy team. We are available via email, in-app messaging, and phone during standard business hours. We respond to data-access requests within standard timeframes and to complaints within standard investigation windows. If you believe we have violated your privacy rights and our internal process does not resolve the matter, you may escalate your complaint to the relevant data-protection authority in your jurisdiction.
We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on erek 13 before the changes take effect. Your continued use of erek 13 after the changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page regularly to stay informed about how we protect your data.